At JASH Boutique, we are committed to your complete satisfaction. This policy outlines the terms for returns and refunds, ensuring a transparent and fair process for every customer.

1. Return Eligibility
To be eligible for a return, the item(s) must meet the following conditions:

• Timeframe: A return request must be initiated within 14 days of the delivery date.

• Condition: The item(s) must be unworn, unwashed, and unused, with all original tags attached.

• Packaging: The item(s) should be returned in their original packaging, where possible, to ensure protection during transit.

• Proof of Purchase: Your order number or confirmation email is required.

2. Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned:

• Sewn-in Accessories: Any items with non-removable accessories (e.g., attached belts, brooches).

• Altered Items: Garments that have been altered, tailored, or damaged in any way.

3. Return Process
Please follow these steps to initiate a return:

1. Contact Us: Email our customer service team at Customer@jashboutique.com within the eligible period to request a Return Authorization (RA) number.

2. Ship the Item: Securely pack the eligible item(s) and mail them to the return address we provide, including the RA number clearly on the package. We highly recommend using a trackable shipping service and retaining proof of postage.

3. Inspection & Processing: Once we receive your return, our team will inspect the item(s) to ensure they meet our eligibility criteria. This process typically takes 3-5 business days after receipt.

4. Refund Options & Timeline
Upon approval of your return, you may choose:

• Refund to Original Payment Method: A full refund of the item price will be issued. Please allow 7-10 business days for the refund to be processed and appear in your account, depending on your financial institution.

• Store Credit: If you prefer, we can issue the refund amount as store credit (in the form of a digital gift card) for future purchases.

Note: Original shipping fees are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges
We currently do not offer direct exchanges. To replace an item, we recommend initiating a return for a refund and placing a new order for the desired item. This ensures you receive the correct product as quickly as possible.

6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at Wihoyaf3410k@hotmail.com within 3 days of delivery. Please include your order number and clear photos of the issue. We will provide a prepaid return label and arrange for a prompt replacement or full refund, including any shipping costs.

7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please:

1. Check your bank account or credit card statement again.

2. Contact your bank or payment provider, as processing times can vary.

3. If the issue persists, contact us with your order details, and we will investigate promptly.

8. International Returns & Duties
Customers are responsible for any return shipping costs and applicable customs duties or import taxes incurred when sending the package back to us. We cannot refund original import duties or taxes paid. These are the responsibility of the customer as determined by local customs authorities.

9. Final Sale Items
Any item marked as "Final Sale" at the time of purchase is not eligible for return or refund.

10. Contact Us
For any questions regarding our Refund & Return Policy, please contact our dedicated customer service team:
Email: Wihoyaf3410k@hotmail.com
Phone: +852 2367 1548